These general conditions of sale (the "GCS") apply to any reservation and/or purchase made by a Customer (as defined below) on the website accessible at https://www.louison-hotel.com/ (the "Site").
The Site is published by Hôtel Louison (the "Hotel").
The Customer may make a reservation and/or purchase a Gift from Hôtel Louison: Société à responsabilité limitée registered in the Paris Trade and Companies Register under
number 55212316800015, whose registered office is located at 105 rue de Vaugirard, 75006 PARIS,
Having stated this, it has been agreed as follows:
Article 1. DEFINITIONS
Terms used in the body of the GTC, including its preamble, and beginning with a capital letter, whether used in the singular or plural, shall have the meaning given to them
Beneficiary: refers to the person using the Gift Certificate.
Gift Voucher: means the document containing the offer, the Hotel, the validity number, the validity period, the Beneficiary's name and the description enabling the Beneficiary to take advantage of an offer within the Hotel. The Gift Voucher may be issued digitally.
Customer: means the natural person of legal age, having full legal capacity to enter into commitments under the GTC, and acting for its own needs to the exclusion of any activity
of intermediation, resale, distribution or similar of all or part of the Services and/or Gift Certificates.
Contract: means the General Terms and Conditions as well as the Special Conditions of the Reserved Tariff or the Cancellation Policy, as the case may be, as summarized in the Confirmation Email
Special Conditions of the Reserved Rate: means the special conditions of reservation, cancellation, no show, minimum number of people, guarantee for each Hotel Service, which
vary in particular according to the periods of the season and the Hotel, which are available on the Site at the time of reservation and which are summarized in the Confirmation Email.
Confirmation Email: means the confirmation email sent by the Hotel to the Customer at the email address provided by the Customer at the time of reservation and/or purchase, containing a summary of the Contract and specifying in particular the conditions of the reservation (Services reserved, Special Conditions of the Rate Reserved, price and any taxes, price of Accessory Services, times of
check-in/check-out, rules applicable to the stay in the Hotel, reservation dates, guarantee) and/or the details of the order placed.
Cancellation Policy: refers to the specific conditions applicable to the modification and/or
cancellation of a Service:
Services: refers to the Hotel Services, Restaurant Services and other Accessory Services
offered to Customers by the Hotel on the Site.
Accessory Services: refers to additional products and/or services offered to the Customer when booking a Hotel Service (such as, for example, a bottle of champagne, a bouquet of flowers etc.).
Hotel Service: means the provision of accommodation within the Hotel, for the duration and on the dates selected by the Customer and under the conditions set out herein and/or on the Site.
Restaurant Service: refers to the Room Service service offered within the Hotel.
Taxe de séjour : refers to the municipal tax imposed by the town and paid in addition by the customer at the time of departure. Tourist tax is payable per person of legal age (18 and over) and per night. The 4-star rate is €2.88.
Article 2. PURPOSE
The Contract governs the contractual relationship between the Customer and the Hotel with which the Customer makes a reservation and/or purchase. The General Terms and Conditions are made available to the Customer on the Site, where they may be consulted directly at any time. The Customer may store and edit the GTC using the standard functions of his/her browser and/or computer.
The T&Cs prevail over any other document with regard to their subject matter, except for the Special Conditions of the Reserved Tariff or the Cancellation Policy, which prevail over the T&Cs in the event of conflict.
The Contract expresses the entirety of the obligations of the parties. No general or specific condition
communicated by the Customer may be incorporated into or added to the Contract.
Article 3. DESCRIPTION OF SERVICES AND GIFT VOUCHERS
The Site allows the Customer to reserve one or more Service(s) within the Hotel and/or to purchase a Gift Voucher. The essential characteristics of the Services and/or Gift Certificates are described on the Site.
The photographs presented on the Site are for information purposes only. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the Hotel and/or Services and/or Gift Vouchers presented give as accurate an idea as possible of the services offered, variations may occur, particularly due to changes in furnishings or possible renovations. In case of doubt, or to obtain further information about the Services and/or Gift Certificates, please contact the Hotel by e-mail or by telephone via the "Contact" tab on the Site.
In any event, the Company and/or the Hotel shall not be held liable for any non-substantial errors that may occur in this respect.
The Site also mentions the following information:
- the essential characteristics of the Services and/or Gift Certificates offered;
- the Accessory Services offered, if any;
- the prices;
- the payment methods;
- the GTC, as well as the Special Conditions of the Reserved Tariff and/or the Cancellation Policies
The Gift Certificate is sent to the Beneficiary by the Customer in digital form.
The Gift Voucher is valid according to the validity period specified on the Gift Voucher, subject to availability by the Hotel. The Customer acknowledges that the services of the Gift Voucher do not include transportation to the Hotel's venue.
If the Gift Voucher is not used within its period of validity, or if it is lost, stolen or destroyed, the Customer shall not be entitled to any reimbursement or compensation of any kind whatsoever
. However, should the Beneficiary be unable to use the Gift Voucher within the period specified, the Customer is invited to contact the Hotel via the "Contact" tab available on the Site.
Article 4. RESERVATION
4.1 Reservation process
4.1.1 General provisions
Any reservation and/or purchase implies full and unreserved consultation and acceptance of the
In the event of online booking and/or purchase on the Site, the Customer accepts the GTC, the Special Conditions of the Reserved Fare or the Cancellation Policy, as the case may be, accessible via a
hypertext link, by ticking the corresponding boxes. Without this acceptance, continuation of the booking process is technically impossible.
The Customer acknowledges having taken cognizance of the nature, purpose and booking terms of the Services and/or Gift Vouchers and having requested and obtained the necessary and/or additional information
to make his/her booking and/or purchase in full knowledge of the facts. Additional checks can be made directly with the Hotel if necessary, via the "Contact" tab available on the Site.
For all intents and purposes, the Customer is solely responsible for his choice of Services and/or
Gift Vouchers and their suitability for his needs, such that neither the Hotel nor the Company may be held liable in this respect.
It is expressly agreed between the Parties that any reservation of a Service is nominative and may under no circumstances be transferred, in whole or in part, to a third party, whether free of charge or against payment.
4.1.2 Booking process for a Hotel Service
Booking a Hotel Service takes place as follows:
- the Customer selects his or her arrival date and departure date from the Hotel, as well as the number of people concerned by the booking;
- the Customer clicks on "Search";
- the Customer can access the Special Conditions of the Reserved Rate specific to each room and each rate by clicking on the title of each rate offer;
- the Customer must then select the type of room he/she wishes to reserve and click on the "Reserve" box corresponding to the room and rate he/she wishes to reserve;
- where applicable, Accessory Services are offered to the Customer, as well as the possibility of adding additional rooms, which the Customer can select to add to his/her reservation;
- the Customer clicks on "Continue to Reserve" and then accesses the summary of his/her order, which he/she can modify if necessary;
- the Customer must then fill in the following information:
- personal information: title, first name, surname, e-mail address (and, if applicable, the title, surname and first name of any additional customer(s)), address, landline/mobile telephone number, company name;
- additional information: special requests, if any.
- arrival and departure times, enabling the Hotel, if the Customer so wishes, to provide the Customer with transport to and from the airport at an additional cost via a prior reservation;
- bank details: card type, cardholder's name, card number, expiry date, cryptogram.
- the Customer is then invited to accept the General Terms and Conditions (available by clicking on the hypertext link) and the Special Terms and Conditions of the Reserved Rate, in order to be able to click on "Confirm reservation".
4.2 Confirmation of reservation and/or purchase
Once the Customer has made a reservation for a Service and/or ordered a Gift Voucher under the conditions of article 4.1, the Customer will receive a Confirmation Email at the email address
provided by the Customer.
In the case of a reservation for a Service, the reservation will only be considered definitively completed once the Customer has paid for the reservation in accordance with the conditions set out in article 6 of the General Terms and Conditions, except in the case of a reservation guarantee as set out in article 6.2.1.(i): in the latter case, the reservation is considered definitively completed once the Customer has received the Confirmation Email.
4.3 Imprint / Guarantee
The Hotel will request an imprint of the Customer's credit card upon arrival (check-in) as a guarantee for the total amount of Services consumed during the stay and/or to cover any damage caused by the Customer. In addition, the credit card will be pre-authorized for direct debit.
4.4 Right of withdrawal
4.4.1 No right of withdrawal for Services
In accordance with article L. 221-28 12° of the French Consumer Code, the Customer has no right of withdrawal under article L. 221-18 of the French Consumer Code for the Services covered hereby.
4.4.2 Right of withdrawal for Gift Vouchers
Nothing in these GTS shall affect the Customer's right to exercise his right of withdrawal for the purchase of a Gift Voucher, without having to give a reason, within a period of
fourteen (14) days from:
For Gift Certificates sent digitally, from receipt of the Confirmation Email.
If the Customer wishes to withdraw, he must send his decision to withdraw to the Hotel by any unambiguous statement before the expiry of the withdrawal period, in particular by post or by email to the Hotel's address given in Article 13 below.
In order for the withdrawal period to be respected, it is sufficient for the Customer to transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
4.5 Cancellation or modification by the Customer
Reserved Services are subject exclusively to the cancellation and/or modification conditions set out in the Special Conditions of the Reserved Tariff for Hotel Services and in the Cancellation Policy for Care Services and Catering Services, and are summarized in the Confirmation Email. The Customer is recommended to take out travel insurance that corresponds to his/her needs.
In accordance with the Terms and Conditions of the Reserved Tariff or the Cancellation Policy, the Hotel shall be entitled to charge a cancellation fee and, where applicable, all or part of the price of the Services reserved, which shall be deducted from the amounts paid in advance, where applicable, or which shall be deducted from the amount held as security (if the reservation has not been paid for in advance) and which, for the
surplus, shall be invoiced to the Customer. The Hotel also reserves the right to put the Service concerned back on sale.
4.6 Hotel Service: Interruption of stay
In any event, in the event of interruption of the stay by the Customer for any reason whatsoever, including in the event of behavior contrary to the rules of good conduct mentioned in
article 5.5, the Customer will be required to pay the Hotel the full price set out in the Confirmation Email, and no refund of any kind whatsoever will be granted as a result.
In the event of advance payment, the said amount will be withheld from the amounts paid in advance. In the event that the reservation has not been the subject of an advance payment, the Hotel will deduct the amount due from the sums withheld as a guarantee.
In accordance with the Special Terms and Conditions of the Reserved Tariff or the Cancellation Policy, the Hotel shall be entitled to charge a cancellation fee and, where applicable, all or part of the price of the Services reserved, which shall be deducted from the amounts paid in advance, where applicable, or which shall be deducted from the amount held as security (if the reservation has not been paid for in advance). The Hotel also reserves the right to put the Service concerned back on sale.
4.8 Reservation irregularities
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation, without prejudice to any civil or criminal action against the latter.
In accordance with the Terms and Conditions of the Reserved Rate or the Cancellation Policy, the Hotel shall be entitled to charge a cancellation fee and, where applicable, all or part of the price of the Services reserved, which
shall be deducted from the amounts paid in advance, where applicable, or which shall be deducted from the amount held as security (if the reservation has not been paid for in advance). The Hotel also reserves the right to put the Service concerned back on sale.
4.9 Complaints - Information
Complaints relating to a purchase and/or the non-performance or improper performance of Services must, in order to facilitate their processing, be brought to the attention of the Hotel in writing to the contact details indicated in the "Customer Service" tab on the Site.
Article 5. STAY AT THE HOTEL
5.1 Registration card
Pursuant to article R.611-42 of the Code de l'Entrée et du Séjour des Etrangers, the Customer authorizes the Hotel to pre-fill the individual police form known as the "registration card" with the
information obtained at the time of booking. The Customer will check the accuracy of the pre-filled information and sign the aforementioned form on arrival.
At the discretion of each Hotel, dogs are welcome under certain conditions.
In any case and unless otherwise stipulated, dogs must be kept on a leash in the common areas of the Hotel.
Dogs must not be left alone in the room or unattended when their owner is away from the hotel. It is also necessary to ensure that they do not damage the room or its furnishings, and respect the quiet of the establishment in all circumstances.
Children must be supervised by their parents or a responsible adult. The Customer also undertakes to ensure that children under his/her responsibility respect the quiet of the establishment in all circumstances.
5.4 Wi-Fi and network access
Use of Wi-Fi is free of charge for Customers.
Illegal downloading is strictly forbidden and is the Customer's responsibility. The Customer is required to comply with the Hotel's security policy, including the rules for the use of security means implemented with the aim of preventing the illicit use of computer resources, and to refrain from any act that undermines the effectiveness of these means.
The Customer undertakes to ensure that the computer resources made available by the Hotel will not be used in any way for the purposes of reproducing, representing, making available or communicating to the public works or any objects protected by intellectual property rights or by neighboring rights without the prior authorization of the holders of the rights to any
content protected under the provisions of the French Intellectual Property Code. The Customer shall indemnify the Hotel, at its own expense, against any action and/or claim by a third party alleging infringement of an intellectual property right, and shall bear all associated costs and damages
In this regard, the Provider shall indemnify and hold harmless the Hotel from and against any and all losses, damages or expenses (including reasonable attorneys' fees and costs) incurred by the Hotel in connection with any such action, as well as any and all amounts paid in settlements and/or damages that the Hotel may be ordered to pay.
Surveillance measures have been implemented by the hotel. Video surveillance of the Hotel's reception and common areas is in place to ensure the safety of property and
people. Safes are available in guest rooms.
However, customers are advised to exercise caution, particularly with regard to valuables. Safes are available in hotel rooms. Customers are advised not to leave any valuables in plain view (especially in rooms and public areas).
During the stay, the Customer is responsible for the room and its furnishings.
In general, the Customer assumes responsibility for the consequences resulting from its negligence, faults, errors, and more generally for any damage, direct or indirect, material or immaterial, caused to third parties or to the Hotel and whose occurrence would be in connection with the Services.
In the event of undeclared damage or deterioration prior to the Customer's departure (check-out), the Hotel reserves the right to deduct the amount required to restore the room to its original state, as well as any additional costs incurred by the immobilization of the room during this period.
Article 6. FINANCIAL CONDITIONS
6.1 Prices for Hotel and Ancillary Services
For Hotel Services, the price relating to the reservation is per room, for the number of person(s), the dates and the Hotel Services and, where applicable, the Accessory Services selected by the Customer.
The price of the Services is indicated on the Site in the currency chosen by the Customer, which may be different from the currency of the Hotel. Any conversion charges applied by the Customer's bank will be borne by the Customer.
The price of the Services includes all taxes, with the exception of any taxes listed in the Special Conditions of the Reserved Tariff and mentioned in the Confirmation Email, (in particular the tourist tax (or equivalent), service charges, etc.), which must be paid directly to the Hotel.
The price of the Services only includes the services strictly mentioned in the Confirmation Email. Any additional services to the Services that may be provided by the Hotel
during the Customer's stay and/or Care Service will be added to the price mentioned in the Confirmation Email.
The Hotel takes the utmost care to ensure that the prices of the Services presented on its Site are accurate.
However, in the event of a manifest pricing error, the Hotel reserves the right not to provide the Services for which the price is clearly incorrect. In this case, the Hotel will inform the Customer and, depending on the case, will send a new Confirmation Email if the Customer wishes to maintain his/her reservation at the
price actually applicable, or will cancel the Services concerned and proceed with the reimbursement of any price prepaid by the Customer.
The Hotel may modify the prices indicated on the Site at any time and without prior notice. However, the modified
prices will only apply to reservations made after the new
prices come into effect.
6.2 Payment terms
6.2.1 Payment for Hospitality Services, Accessory Services and Care Services
Reservations can only be paid for by credit card or bank transfer.
When booking on the Site, according to the conditions communicated to him on the Site, in the Special Conditions of the Reserved Tariff, the Customer communicates his banking information to (i) guarantee his reservation of the Services, or to (ii) prepay the Services before his stay. These payment conditions are reminded in the Confirmation Email.
(i) Service reservation guarantee
If the Special Conditions of the Reserved Tariff so stipulate, the Customer does not pay for the Services when booking on the Site, but provides his/her bank details as a guarantee only. In this case, the Customer's credit card is not debited when the reservation is made on the Site, and the Customer pays for the reservation directly to the Hotel on site. In the event of a no-show by the Customer, the Hotel will be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services booked, which will be deducted from the amount held as security, under the conditions set out in article 4.7 hereof.
(ii) Prepayment for Services
According to the Special Conditions of the Reserved Tariff, payment is made:
- Either in full at the time of booking on the Site. This prepayment will then be referred to as a deposit.
- Or in part when booking on the Site. This prepayment will be referred to as a deposit. The customer will be asked to pay the balance of the reservation before the cancellation deadline indicated in the Special Conditions of the Reserved Tariff and reminded in the Confirmation Email. For payment of the balance of the reservation, payments may be made by credit card, via the secure link provided by the Hotel to the email address indicated by the Customer, or by bank transfer and in Euros only. The Hotel cannot be held responsible for any additional charges levied by banks in this respect. In the event of payment by bank transfer, the Customer must ensure that his/her name and dates of stay are specified on the transfer order and send the Hotel a copy of the payment confirmation issued by the Customer's bank. The Hotel reserves the right to cancel the reservation without prior notice, if the required deposit amounts and/or payment of the balance of the reservation are not paid within the specified time.
If, for any reason whatsoever (opposition, refusal by the issuing center, etc.), it proves impossible to debit the sums due by the Customer, the reservation will be immediately cancelled. The Customer will be informed of this by e-mail to the address provided by the Customer at the time of booking on the
Site. It is the Customer's responsibility to save and print his/her payment certificate if he/she wishes to keep
his/her bank details relating to the transaction.
6.2.2 Payment for Gift Vouchers
Payment for orders is made by Visa, Mastercard or Carte Bleue credit card. The full amount of the order will be debited when the order is validated.
Article 7. PERSONAL DATA
Article 8. INTELLECTUAL PROPERTY
The Hotel brand is and remains the exclusive property of the Hotel or are licensed to the Hotel.
The Site and all graphic, textual, visual and photographic elements appearing thereon, namely in particular all illustrations, trademarks, whether figurative or not, logotypes, images, drawings,
photographs, characters, texts, settings, modes of presentation, graphics or any other element of the Site (hereinafter the "Content") are and remain the exclusive property of the Hotel or are licensed to the Hotel and are protected in particular by intellectual property rights.
The Brand, the Site and/or its Content may under no circumstances be modified in whole or in part, reproduced, represented, distributed, displayed, marketed, integrated into a derivative work or otherwise, and this on any medium whatsoever. In general, the Brands, the Site and its Content may only be used in the context of browsing the Site and, where applicable, to make a reservation or place an order.
The use of all or part of the Brands, the Site and/or its Content, in particular by downloading, reproduction, transmission or representation for purposes other than those provided for in these GTC is strictly prohibited.
Article 9. FORCE MAJEURE
The Parties agree to apply article 1218 of the French Civil Code and the case law of the French courts.
For all intents and purposes, force majeure does not include events of personal convenience.
Article 10. EVOLUTION / MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
The Hotel invites the Customer to read the General Terms and Conditions of Sale carefully before each reservation and/or purchase, as they may have been modified. The Hotel reserves the right to modify and/or supplement the GTCS at any time. In this case, the new version of the GTC shall be posted on the Site in a readable and accessible format so as to enable the Customer to access and read it easily. The modified/completed GTCS will take effect as of the date they are posted on the Site and will apply only to purchases and/or reservations made after they are posted on the Site. Purchases and/or reservations made prior to the posting of the modified/completed GTCS on the Site will be governed by the previous version of the GTCS.
Article 11. PROOF AGREEMENT
In any event and in particular in the event of litigation, the Hotel may validly administer proof of the Customer's actions, validations and instructions, and in particular the entry of the required banking information, the computerized registers kept in the Hotel's computer systems, as well as the content of the Customer's messages and operations, with the help of connection logs, which the Customer acknowledges.
Article 12. GENERAL STIPULATIONS
Should any provision of the Contract be declared null and void, inapplicable or unenforceable by any competent court, the remaining provisions shall remain valid, applicable
and enforceable unless otherwise stipulated by the said court. Failure by either party to invoke a right or breach by the other party shall not constitute a waiver of such right or breach for the future. Any waiver will only be enforceable if it has been expressed in writing by the party from whom it emanates to the other party.
Clause headings are for information purposes only; in the event of any contradiction between these headings and their content, the content shall prevail.
The fact that the Hotel does not avail itself of any of the provisions of the Contract at a given time shall not be construed as a waiver of its right to do so at a later date.
For your convenience, we have translated the GTC into English. However, in the event of a dispute, the French text shall prevail.
Article 13. APPLICABLE LAW - DISPUTE
13.1 The Contract is governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence.
We remind you that an amicable settlement of the dispute is to be preferred.
In the event of any dispute relating to the Contract or the Services, the Customer undertakes to first contact the Customer Service Department of the Hotel concerned, whose contact details are given below:
Address 105 rue de Vaugirard, 75006 Paris
Telephone: +33 1 53 63 25 50
After having referred the matter to the Hotel's Customer Service Department in an attempt to resolve the dispute amicably, and in the event of a negative response or lack of response from the latter within sixty (60) days of the referral, the Customer may refer the matter to:
Association des Médiateurs Européens (AME)
Address: 197 Boulevard Saint Germain, 75007 Paris
Telephone: +33 9 53 01 02 69
Website: http://www.mediationconso-ame.com which will attempt, independently and impartially, to reach an amicable resolution of the
The Customer remains free to decide whether or not to use mediation.
In the event of recourse to mediation by the Hotel, the Customer is also free to accept or refuse recourse to mediation.
Once the mediator's decision has been rendered, each party is free to accept or reject the mediator's proposed solution.
Customers are also reminded that, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, they have access to the online dispute resolution platform (RLL) at the following address: ec.europa.eu/consumers/odr
13.2 Any difficulties relating to the interpretation, performance or termination of the Contract, the general terms and conditions of sale or the services shall be submitted, in the absence of amicable agreement in the
above conditions, to the exclusive jurisdiction of the competent Paris courts, even in the event of summary proceedings, third-party proceedings or multiple defendants. As an exception to the foregoing, it is specified that the customer-consumer may choose to bring any dispute either before one of the territorially competent courts under the Code of Civil Procedure, or the court of the place where he resided at the time of the conclusion of the contract, or of the occurrence of the harmful event, in accordance with article R. 631-3 of the French Consumer Code.
In accordance with the law "Informatique et Libertés", you have the right to access and rectify data concerning you, and to oppose their processing. To find out more about this right, click here
In accordance with the law "Informatique et Libertés", you have the right to access and rectify data concerning you, and to oppose their processing. To find out more about this right, click here