FAQ

WHAT ARE THE ARRIVAL AND DEPARTURE TIMES?

Rooms are available from 2pm on the day of arrival until 12 noon on the day of departure. Our luggage room is at your disposal before and after your stay, so that you can enjoy Paris at your leisure.

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WHAT HAPPENS IF I ARRIVE LATE AT NIGHT?

Reception is open 24 hours a day. Please inform us by e-mail welcome@louisonhotel.com or by phone at +33153632550 if you arrive after 10 pm.

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IS IT POSSIBLE TO LEAVE AFTER 12 O'CLOCK?

Yes, late departures are possible on request and at an additional cost, depending on room availability. For further information, please contact the reception the day before or the morning of your departure.

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WHICH CREDIT CARDS DO YOU ACCEPT?

We accept all major credit cards including Visa, MasterCard, Maestro and American Express.

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WHAT ARE YOUR CANCELLATION POLICIES?

When you make your reservation, please read the terms and conditions very carefully. Cancellation conditions vary according to the type of booking. Please consult our website for more information.

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WHAT IS THE HOTEL'S POLICY TOWARDS GUESTS UNDER 18?

The hotel is very happy to accommodate children. For example, we have connecting rooms and adjoining rooms - ideal for families of up to 5 people - available on request by contacting our reservations department by email welcome@louisonhotel.com or by telephone +33153632550.

Baby cots are available free of charge in the Prestige rooms only. Breakfast and tourist tax are free for children under 18 years of age. A baby high chair is available on request.

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ARE PETS ALLOWED?

We are pet-friendly, but unfortunately not all pets are allowed in the hotel. Only dogs under 10 kilos are allowed (for an additional fee, subject to availability). Please contact us before your stay if you wish to bring your dog.

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DOES THE HOTEL OFFER NON-SMOKING ROOMS?

All hotel rooms are non-smoking. Smoking is also prohibited in other public areas of the hotel, in accordance with French law.

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DOES THE HOTEL OFFER CONNECTING ROOMS?

Yes, the hotel has connecting rooms. Please contact our reservations department by email welcome@louisonhotel.com or by phone +33153632550.

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DO YOU HAVE ROOMS WITH SEPARATE BEDS?

Yes, rooms with two separate beds are only available in the Prestige and Triple categories, on request from reception prior to arrival.

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DOES THE HOTEL HAVE ALLERGY-FREE ROOMS?

All our rooms are equipped with parquet flooring as well as anti-allergic synthetic pillows and duvets.

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ARE ROOMS EQUIPPED WITH SAFES?

Yes, each room has a free private safe.

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DO THE ROOMS HAVE KETTLES?

All our rooms are equipped with a hospitality tray including a kettle, tea, herbal tea, instant coffee and sugar.

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ARE THE ROOMS EQUIPPED WITH COFFEE MACHINES?

Tradition, Superior, Prestige and Triple rooms are not equipped with coffee machines, but a Nespresso machine and capsules can be added at an additional cost and on request from reception.

Atelier 103, our apartment, is equipped with a coffee machine.

Our Suite is equipped with a Nespresso machine.

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ARE THE ROOMS EQUIPPED WITH MINIBARS?

Yes, all our rooms are equipped with a minibar.

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ARE IRONS AND IRONING BOARDS AVAILABLE IN THE ROOMS?

No, the rooms are not equipped with irons and ironing boards. You can borrow them from reception, which will be happy to provide them on request.

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HOW OFTEN ARE THE SHEETS CHANGED?

Sheets are changed according to their condition or on request, to ensure your comfort throughout your stay.

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UNTIL WHAT TIME CAN I REQUEST ROOM CLEANING SERVICE?

Room cleaning service is available until 3:30pm daily.

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ARE BEAUTY AND HYGIENE PRODUCTS AVAILABLE IN THE ROOM?

Yes, every bathroom is equipped with hand soap, shower gel, shampoo and conditioner. In the hotel's Junior Suite, a nourishing body lotion is also available. All our products, from French brand Terre de Mars, are organic, vegan and designed with the greatest respect for the environment.

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ARE SLIPPERS AND BATHROBES PROVIDED?

Naturally, slippers and bathrobes are provided in the Junior Suite. On request, they can also be provided free of charge in all other room categories. You'll need to indicate this in a digital survey before the start of your stay.

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DOES THE HOTEL OFFER HIGH-SPEED INTERNET ACCESS?  

High-speed Wi-Fi is available free of charge throughout the hotel. In addition, every room is equipped with a Chromecast, also at no extra charge.

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WHAT TIME IS BREAKFAST SERVED?

Breakfast is served from 7.30am to 11am on weekdays, and from 8am to 11.30am on weekends and public holidays. Formulas are available, accompanied by a buffet prepared by our maîtres and maîtresses de maison. Takeaway breakfast is available from 4am, to be booked at reception the day before.

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ARE GLUTEN-FREE BREAKFASTS AVAILABLE?

Our breakfast team has come up with a varied gluten-free formula.

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IS IT POSSIBLE TO HAVE BREAKFAST SERVED IN MY ROOM?

Yes, breakfast can be served in your room from 7am to 12pm on request.

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IS IT POSSIBLE TO BOOK TRIPS AND EVENTS THROUGH THE HOTEL?

The hotel offers a concierge service. We can arrange various guided tours in Paris and the surrounding area. We can also make reservations for restaurants, theatres and more.

Click here to to access our concierge page.

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DOES THE HOTEL HAVE A DRY CLEANING SERVICE?

Yes, we offer a dry-cleaning service at an additional cost. Items left in the morning can be collected the same evening. Please contact our reception team for further information at welcome@louison-hotel.com.

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DOES THE HOTEL HAVE A LUGGAGE STORAGE SERVICE?

Yes, guests are welcome to use our free luggage storage service. Please note that we do not have a luggage porter.

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DOES THE HOTEL HAVE AN ELEVATOR?

Yes, the hotel has elevators for access to your room. Each elevator can carry a maximum of two people.

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IS THE HOTEL AIR-CONDITIONED?

Yes, every room is air-conditioned for your comfort.

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IS THERE A RESTAURANT IN THE HOTEL?

No, there is no restaurant in the hotel. However, we do offer room service from 11am to 10.30pm. We'll also be happy to recommend a selection of restaurants and help you make outside reservations.

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IS THERE A WELLNESS AREA IN THE HOTEL?

Yes, the hotel has a wellness area. You can reserve a time slot at reception for an independent session of your choice, or opt for a massage and/or coaching session with a professional, at an additional cost. The wellness area is equipped with yoga mats, two yoga bricks, a yoga cushion, a mirror, two 1.5kg weights and elastic bands.

Click here to to discover the treatment menu.

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IS THERE A PRIVATE AREA IN THE HOTEL?

Yes, the hotel offers a lounge that can be made private on request, at an additional cost. This area is furnished with a sofa, two armchairs, a high table and four chairs. A whiteboard and projector are also available on request.

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CAN I CUSTOMIZE MY STAY?

Yes, we can personalize your stay to suit your wishes. Special requests may incur an additional charge. Reception is at your disposal to organize flower orders, arrange champagne, decorate your room or answer any other request.

Contact our reception team for further information at welcome@louison-hotel.com.

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WHAT IS THE HOTEL DOING FOR THE ENVIRONMENT?

Hotel Louison is committed to preserving the environment, which is why we have adopted an eco-responsible approach and implemented equipment and habits to limit our daily environmental impact.

We have obtained the Ecolabel in 2019. The charter can be downloaded for website users: EN / FR

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DOES THE HOTEL HAVE PARKING?

We offer lockable garages in a private car park next to the hotel, at an additional cost and only by contacting the hotel by email welcome@louisonhotel.com (subject to availability). The keys to the car park will be given to you at reception on arrival. Please note that these car parks are not suitable for 4x4s, SUVs, Crossovers, MPVs or vans.

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DOES THE HOTEL OFFER TRANSPORTATION OR SHUTTLE SERVICE TO THE AIRPORT?

No, but we can arrange travel to airports and train stations in Paris with shuttle services or private taxis. These services are available on request at reception and at an additional cost.

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WHAT ARE THE GPS COORDINATES OF THE HOTEL?

Latitude: 48.8453733; Longitude: 2.3211154

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